What are Retail and Online Shopping Data Breaches?

Now, more than ever companies offer online shopping. Unfortunately, with the use of online shopping comes the information which you, as the customer, must give over to the company online. When we shop online, we give companies:

  • name
  • address
  • email address
  • phone number
  • payment card details

Is this breach serious?

With this information being in that companies’ control, there is the need for your data and information to be protected. If this data was to be compromised in any way, it could have serious consequences for you. That is why these companies must protect your data. If a company does lose or divulge your data, or has your data stolen from its systems, then you may have a claim.

Types of Retail / Online Shopping Data Breaches

Data Breaches generally occur under three situations:

  1. Accidental data sharing – This includes situations such as human error where, for example, an employee of the retailer or online shop accidentally sends correspondence to the wrong email address. Whilst these accidental breaches can be isolated incidents, there are occasions where data breaches of this kind occur on a larger scale. In these instances of accidental data sharing, the retailer or online shop can then be liable for the actions of its employees.
  2. Intentional data access and sharing – This happens when someone within a retailer or online shop intentionally accesses and discloses data. As above, the retailer or online shop can be liable for the actions of its employees. However, data breaches where an employee has acted maliciously or intentionally can often be more difficult to claim for given recent case law in this area.
  3. Cyber-attacks – These occur when a third-party attacks the retailer’s or online shop’s system, compromising the data which they hold. A retailer or online shop can be liable if the security measures they had in place were insufficient. These retailers and online shops must comply with the obligations imposed on them by the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). Where these retailers or shops fail to have adequate security measures in place, the data of customers can be put at risk of being accessed in a cyber-attack.

Can I make a claim?

If you believe that you have been the victim of a data breach, you are able to pursue a claim for compensation if you have suffered distress and inconvenience as a result of this. Finding out that your information has been involved in a data breach can be a distressing experience and we are experts at helping you obtain the compensation you deserve.

In some circumstances where data breaches occur in a retail or online shopping setting, it is possible for the person affected to suffer financial loss. If you have suffered any financial loss because of a data breach, we are able to pursue a claim for this also.

How much is my claim worth?

It is difficult to value a claim for compensation when a data breach has occurred without first knowing the details of the breach. As a starting point, however, claims where there have been a low level of distress and inconvenience can start at around £750. However, the compensation obtained can be much higher than this with some claims being worth over £10,000. It all depends on the severity of the data breach, for example, how much data has been lost, the sensitivity of the data and who this data has been lost to, and the effect that the breach has had on the person affected.

Making a Data Breach claim

If you have been the victim of a data breach by a retailer or an online shop, we can help you to get the compensation you deserve. Get in touch with us and we will:

  1. Investigate whether you have a claim at no charge to you.
  2. Pursue the retailer and attempt to reach a settlement with them.
  3. Get you the compensation that you deserve.

How do I make a claim?

If you believe that your data has been breached after reading the above, or you’re still not sure, give us a call on 0808 273 0900 for some free initial advice with one of our experienced staff members. We can advise you on whether you do have a claim and, if so, get your claim started.